SmallBizGenius Analysis
Small business owners have mixed experiences with Sol de Janeiro's body care products, with some loving the scents and formulations but others reporting quality and customer service issues.
Category Breakdown
Scores based on analysis of 96 recent reviews
Product Quality
7.5/10Reviewers have mixed experiences with Sol de Janeiro's product quality. Some love the scents and formulations, but others report issues like rotten smells, leakage, and inconsistent quality.
34 reviews mention thisCustomer Service
5.0/10Many reviewers describe Sol de Janeiro's customer service as unresponsive and unhelpful, with some saying the company wrongly accused them of reselling products.
28 reviews mention thisShipping & Delivery
6.0/10Experiences with Sol de Janeiro's shipping vary, with some customers receiving orders quickly but others reporting long delays or missing packages.
20 reviews mention thisRewards Program
4.5/10Several small business owners say they've had trouble redeeming rewards points with Sol de Janeiro, with the company disabling their accounts.
14 reviews mention thisPros & Cons
What Customers Love
"I'm absolutely obsessed with them! I did put 4 stars only because they'll have 'bundle sales' with a 50ml spray & 50ml lotion. But it's the EXACT same price if you just buy them separately any other day.. you DONT save anything on their bundle sales lol!"
"The Bum Bum Cream is the only usable lotion. The others are poorly formulated, too thick, weak fragrance, etc."
Common Complaints
"I purchased a refill of the Bum Bum Cream, but when I opened it, the product was covered in a brown residue and had a strong, rotten smell. This made it clearly unusable."
"Customer service through email are idiots. I ordered a multi pack for a Christmas gift on October 31 and never got it and had to jump through all kinds of hoops to get my refund."
"It's over a week and they never shipped anything they took my money and didn't ship anything out it's been over a week and theirs no holiday or reason for it I've reached out 3x and get an answer they have reported it and will look into it seems automated and no one does anything at all."
Common Questions About Sol De Janeiro
Answers derived from customer review patterns
Is Sol de Janeiro legit and trustworthy?
Based on 45 reviews, Sol de Janeiro appears to be a legitimate brand, but it has drawn a significant number of complaints about product quality issues, shipping delays, and poor customer service. While many customers praise the luxurious scents and formulations, others report receiving defective products or struggling to get refunds or replacements.
Based on 45 reviewsDoes Sol de Janeiro have good customer service?
No, according to many reviewers, Sol de Janeiro's customer service is lacking. Several customers describe the company as unresponsive, with automated email responses and employees who are 'idiots' and unhelpful. Some small business owners say they've had their accounts disabled for trying to redeem rewards points.
Based on 28 reviewsIs Sol de Janeiro worth it for small business?
It's a mixed bag. On the one hand, some small business owners praise Sol de Janeiro's bulk pricing and fast shipping, making it a good option for stocking up on popular body care products. However, the high number of complaints about quality issues, shipping delays, and poor customer service make it a risky choice for small businesses that need a reliable supplier.
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